FAQs

IS THIS SITE SECURE? 

• ANY PERSONAL INFORMATION GIVEN TO THESTANDARDCOLLECTION.COM WILL BE PROTECTED. YOUR INFORMATION WILL NOT BE DISCLOSED TO ANY THIRD PARTIES. WE WILL SECURE YOUR PERSONAL INFORMATION. IN ORDER TO PROTECT CUSTOMERS TO THE FULLEST EXTENT, THESTANDARDCOLLECTION DOES NOT STORE YOUR CREDIT CARD INFORMATION AT ANY TIME.

WHERE DO YOU SHIP FROM? 

• ALL ORDERS ARE PROCESSED AND SHIPPED FROM OUR LOGISTICS CENTER IN DELAWARE, UNITED STATES. PLEASE CONTACT US AT SUPPORT@THESTANDARDCOLLECTION.COM FOR MORE DETAILS - THESTANDARDCOLLECTION OR CARRIER CANNOT GUARANTEE DELIVERY TIMES, BUT WE WILL DO OUR BEST TO GET YOUR PACKAGE OUT TO YOU AS QUICKLY AS WE CAN. ESTIMATED SHIPPING TIMES IN THE CHECKOUT.

 WHERE IS MY ORDER CONFIRMATION?

• AS SOON AS WE SHIP YOUR ORDER YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL ADDRESS YOU ENTERED IN THE TRANSACTION. IF FOR SOME REASON YOU DID NOT RECEIVE AN EMAIL, PLEASE CHECK YOUR SPAM FOLDER OR CONTACT US SUPPORT@THESTANDARDCOLLECTION.COM

 I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

• IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US RIGHT AFTER YOU DID YOUR ORDER. USUALLY ORDERS ARE SHIPPED WITHIN 48 HOURS AFTER WE RECEIVED PAYMENT. ONCE YOUR ORDER HAS PROCESSED WE WILL BE UNABLE TO MAKE ANY CHANGES.